ELSEWHERE IN COMPUTACENTER
ISG PROVIDER LENS 2019-20 – DIGITAL WORKPLACE
Computacenter is a Leader for Digital Workplaces in the Leader...
Read moreFuture of the Service Desk
What will the service desk of tomorrow look like? How will automation and intelligent...
Read moreComputacenter - NGSD
Computacenter enriches IT support experience and increases staff productivity with Next...
Read Customer Story
Computacenter on Healthcare Trust Europe FRAMEWORKS
Discover moreTOASTING A SUCCESSFUL MANAGED SERVICE
Asahi Breweries
TeamUltra delivers successful ServiceNow Managed Service for Asahi saving costs and improving operational flexibility.
Complex Operation
To help Asahi achieve its objective to support over 8,000 production, sales and operations users in five different languages, TeamUltra has delivered a Managed Service for ServiceNow.
We have worked with other ServiceNow partners in the past but the technical knowledge and service that we receive from TeamUltra is the best that we have experienced.
Martin Stepar, Service Desk Manager at ABE Group
Objectives
- Improved user experience
- Enhanced service delivery capability
- Faster restoration of services
Saving time and improving operational flexibility with ServiceNow
Solution
TeamUltra’s Managed Service is part of the SaaS strategy at Asahi, delivering core ITSM applications for Incident, Problem, Change, Request, Configuration, Self Service Portal, Reporting, Knowledge and integrations into Asahi’s corporate IT environment.Outcomes
- Lowered costs
- Increased operational flexibility
- Implemented best practice IT Service Management
- Better vendor management