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Future of the Service Desk

Future of the Service Desk

What will the service desk of tomorrow look like? How will automation and intelligent...

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Computacenter - NGSD

Computacenter - NGSD

Computacenter enriches IT support experience and increases staff productivity with Next...

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Digital makes a difference

Digital makes a difference

​Reinventing the IT service desk for the digital age.

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Equipped for success

Equipped for success

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ELSEWHERE IN COMPUTACENTER

News

News

News

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IT Agenda

IT Agenda

The development of social, mobile, analytics and cloud technologies,...

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Seize the Connectivity Advantage

Seize the Connectivity Advantage

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TOASTING A SUCCESSFUL MANAGED SERVICE

Asahi Breweries

TOASTING A SUCCESSFUL MANAGED SERVICE
TeamUltra delivers successful ServiceNow Managed Service for Asahi saving costs and improving operational flexibility.


Complex Operation

To help Asahi achieve its objective to support over 8,000 production, sales and operations users in five different languages, TeamUltra has delivered a Managed Service for ServiceNow. 


Asahi_logo.svg

We have worked with other ServiceNow partners in the past but the technical knowledge and service that we receive from TeamUltra is the best that we have experienced.

Martin Stepar, Service Desk Manager at ABE Group

Objectives

  • Improved user experience 
  • Enhanced service delivery capability 
  • Faster restoration of services

Saving time and improving operational flexibility with ServiceNow





Solution

TeamUltra’s Managed Service is part of the SaaS strategy at Asahi, delivering core ITSM applications for Incident, Problem, Change, Request, Configuration, Self Service Portal, Reporting, Knowledge and integrations into Asahi’s corporate IT environment.

Download the full case study here

Outcomes

  • Lowered costs
  • Increased operational flexibility
  • Implemented best practice IT Service Management
  • Better vendor management

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