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Improved customer service

British Gas

Improved customer service

British Gas accelerates smarter energy usage with new devices.


Equipping every home and business with a smart meter

As part of a government mandate, British Gas must roll out smart meters to homes and businesses across Britain by 2020. To work efficiently, the company’s 1,200 Smart Energy Experts need appropriate IT devices.


Our Smart Energy Experts have the tools they need for the job. They are happier, more motivated and able to provide better customer service. This will help us achieve our goal of installing smart meters as standard to homes and businesses across the country by 2020.

Alan Fairhurst, Technical Consulting Manager, British Gas Strategic Systems

SOLUTION

British Gas upgraded its tablets to Dell devices running Windows 8. By partnering with Computacenter to source, test, pre-configure, asset tag and deliver each device, the project was successfully completed to aggressive timescales.

Download full case study here

Outcome

  • Greater staff satisfaction
  • Increased engineer productivity
  • Better customer service 
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ELSEWHERE IN COMPUTACENTER

Exercises

Exercises

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Exercise 1

Exercise 1

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Exercise 2

Exercise 2

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