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Computacenter - NGSD

Computacenter - NGSD

Computacenter enriches IT support experience and increases staff productivity with Next...

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Digital makes a difference

Digital makes a difference

​Reinventing the IT service desk for the digital age.

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Google

Google

google

Google
Daily Mail

Daily Mail

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ELSEWHERE IN COMPUTACENTER

Half-year Interim Results 2020

Half-year Interim Results 2020

Enabling Success

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ISG Provider Lens 2020: Computacenter a Leader in Cyber Security

ISG Provider Lens 2020: Computacenter a Leader in Cyber Security

In the ‘Cyber Security - Solutions and Services 2020’ study released...

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ISG Provider Lens 2020: ISG recognise Computacenter's achievement in Public Cloud

ISG Provider Lens 2020: ISG recognise Computacenter's achievement in Public Cloud

Computacenter today announced that it has been positioned as a Leader...

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DIGITISING IT SUPPORT

Hays

DIGITISING IT SUPPORT

Hays drives greater employee productivity with Next Generation Service Desk 


Driving greater employee productivity with Next Generation Service Desk

Revenue generation at Hays is dependent on the productivity of its sales consultants. With the majority of IT support still telephone-based, Hays wanted to provide employees with a broader choice of engagement channels. 

Hays_logo
 

NGSD has streamlined the support experience for our staff, freeing them up to focus on their day job. It has opened up new engagement channels, providing staff with not only greater choice but also better outcomes.

Simon Gerhardt, IT Production Services Director at Hays
 

Objectives

  • Maximise productivity and revenue generation
  • Provide rapid response to users’ IT queries and issues
  • Offer wider choice of engagement channels for IT support 







 

Solution

  • 5,550 users in 21 countries supported via Computacenter’s Next Generation Service Desk (NGSD) solution
  • Project completed in just two months
  • Range of new digitised support channels, including web chats 

Download the full case study here

Outcome

  • 60 per cent of IT support transactions happen online
  • Drives greater staff retention and satisfaction
  • Supports profitable growth 







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