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Better passenger experience

Heathrow Airport

Better passenger experience

Heathrow Airport improves passenger experience with digital signage solution from Computacenter 


Keeping passengers informed

To ensure it remains an airport of choice for passengers and airlines, Heathrow needs to deliver an excellent experience for around 200,000 customers every day. To safeguard customer satisfaction, it needed to replace ageing digital media screens displaying flight information.

 


The new screens are viewed by more than 200,000 people every day. By working with Computacenter, we were able to maximise our investment in the new displays and minimise the risks to airport operations.

Bhupinder Kahlon, Infrastructure Architect for the IT Service Delivery team, Heathrow Airport Holdings

Solution

The airport partnered with Computacenter to replace screens with NEC large format displays in Terminals 3, 4 and 5. Computacenter imaged the screens in advance to help prevent deployment delays and minimise disruption to passengers.

Download full case study here

Outcome

  • Consistent passenger experience
  • Improved cost control
  • Reduced risks
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