Enabling NFU Mutual to deliver a first-class service to their customers
NFU Mutual expects the high level of IT service that they have become used to from Computacenter since 2013. This means solid, stable and secure systems, and a continuation of excellent customer relations with NFU Mutual's CIO and direct reports.
Having established a platform for a totally reliable service, this is now what everyone in the company expects from Computacenter, going forward. With our renewed contract, and our new Workplace, I’m looking forward to the next four or five years of peerless IT service.
Tim Mann, CIO, NFU Mutual
Objective
Entrusting Computacenter to deliver efficient and effective IT services, and to oversee another refresh of workplace – leaving NFU Mutual free to focus on providing quality insurance for their customers, and not having to worry about their IT.
Solution
- A full Managed IT Service (excluding Service Desk)
- A modern workplace, consisting of:
- Windows 10 and Windows 10 Evergreen support
- New end-user devices
- Managed Print
- Guaranteed end-user infrastructure performance
Outcomes
- Infrastructure stability and resilience
- Smooth-running IT services
- A workplace transformation for 6,000 users
- A long-term partner that understands NFU Mutual’s business, adds value and innovates
- A partner who provides thought leadership and commercial innovation
- An improved end-user experience
- Improved choice of end-user support
