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Computacenter - NGSD

Computacenter - NGSD

Computacenter enriches IT support experience and increases staff productivity with Next...

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Digital makes a difference

Digital makes a difference

​Reinventing the IT service desk for the digital age.

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Customers

Customers

Computacenter maintains a valid list of customer stories that highlight the depth and...

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Worcestershire NHS

Worcestershire NHS

To improve patient welfare, Worcestershire Acute Hospitals NHS Trust is replacing manual...

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ELSEWHERE IN COMPUTACENTER

Awards & Accreditations

Awards & Accreditations

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Careers in India

Careers in India

Did you know that we've recently established our own Computacenter...

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Programme Overview

Programme Overview

Join us as a Professional Sales Associate and you will be joining a...

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A HEALTHY FUTURE

UCB

A HEALTHY FUTURE

UCB empowers employees to deliver better value to patients with joined-up IT services, multilingual Global Service Desk and deskside support across Europe and the Americas.


Delivering patient value

UCB’s Patient Value Strategy underpins everything it does. To align IT services to this strategy and deliver the best possible outcomes, it needed to provide a more joined-up IT experience across more than 40 countries.

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The partnership with Computacenter enables us to maximise support resources and deliver a more consistent user experience

Anne Vincent, Head of IT Services, UCB
 

Objectives

  • Align IT services to ensure consistency
  • Improve user experience
  • Drive ongoing innovation







By taking a global approach, UCB can identify and prioritise opportunities for improvement while Computacenter takes care of day-to-day user support, enabling both financial and efficiency gains for the company.


Solution

The biopharmaceutical company partnered with Computacenter in January 2016 to improve the user experience and drive innovation. The service is delivered from Computacenter’s Global Service Desks in Spain and the US, as well as local support teams.

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Outcome

  • Maximised efficiency
  • Reduced operational costs
  • Support for innovation and digitalisation







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