MORE TIME WITH CUSTOMERS

Waitrose

Waitrose enables partners to deliver more responsive customer service with IP telephony

Improving partner mobility

To ensure customers continued to receive the highest standard of service in store, Waitrose wanted to free up branch-based partners from spending time in the back office. To support its Future Branch Structures project and reduce call costs, it needed a telephony system that was standardised across all its branches.

The new IP telephony system has enabled our Partners to spend more time helping customers.
Ben Hart, Project Manager, Waitrose

OBJECTIVES

Deliver the highest standard of customer service
Free up branch-based partner time
Standardise IP telephony infrastructure

With a more flexible and mobile telephony system, partners are able to spend more time on the shop floor helping customers.

SOLUTION

Waitrose worked with Computacenter to deploy a Cisco IP telephony solution that included cordless handsets and a wireless network infrastructure. Computacenter upgraded access points and deployed handsets and is now responsible for supporting the IP telephony system.

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