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Service Renewal Provides Improved User Experience

Yorkshire Building Society

Service Renewal Provides Improved User Experience

Computacenter’s new slant on services empowers users and delivers desired cost savings for Yorkshire Building Society.


supporting a transformation roadmap 

Many of Yorkshire Building Society’s (YBS) Managed Services were up for renewal in 2020. Proposals for future service needed to convince YBS that the new partner could support their business during the delivery of their planned 5-year transformation roadmap. An important part of this transformation of IT support and their digital agenda, required a partner who could successfully enable the introduction of new Windows 10 devices and Microsoft 365. 

 
Yorkshire Building Society

We wanted a refreshed service that was reflective of the transformation we were delivering to our desktop estate in 2020. We also wanted a service that reduced our cost base, offered flexibility and, more importantly, improved our colleague experience

Sarah Hollis, Senior Manager, Technology Services, Risk and Monitoring, Yorkshire Building Society

Solution

YBS has renewed its existing Managed Services for another five years, for the support of c.5,000 UK users at over 300 sites. The renewal includes new services for Windows 10 and Microsoft 365, as well as an on-site TechCenter at YBS’ Head Office in Bradford, while other existing services have been re-shaped and optimised. 

Download full case study here

 

Outcome

  • Accelerated innovation
  • Boosted business agility
  • Improved productivity
  • Reduced costs
  • Strengthened competitive advantage
  • Supports digitisation

 

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