Improving the customer experience

Yorkshire Building Society

Yorkshire Building Society boosts productivity and drives innovation with Computacenter managed workplace services.

Making Things Easier

Yorkshire Building Society Group is continually striving to improve the experience for its 3.3 million customers. With technology as a key enabler, the building society needs to ensure it can prevent, identify and resolve IT issues quickly.

With Computacenter, we can spend less money on keeping the IT lights on, and more money on new technologies that engage our customers and enable our colleagues. This helps to safeguard our reputation and drive future growth
Andy McCleod, Head of IT Service Delivery, Yorkshire Building Society Group

OBJECTIVES

Improve customer experience
Deliver information and services faster
Proactive and collaborative IT services

A faster response to IT issues and requests minimises downtime for colleagues, enabling them to focus on delivering an excellent customer experience.

Solution

Computacenter provides managed workplace IT services across more than 300 UK sites and nearly 7,000 devices. Its industrialised processes and collaborative approach help maximise resources and accelerate fix times.

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