OUR BUSINESS MODEL

WHAT WE OFFER

Our business is diversified across our main territories and across our three business areas, which are described below. These businesses are distinct but synergistic, as customers increasingly look to buy end to end services and solutions, ranging from consulting, to integration over the product supply lifecycle, to contracting a Managed Servic
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CONSULT & CHANGE

We offer proven solutions that optimise customers’ technology, enabling effective change so they can achieve their business goals. We provide in-depth solutions, either within or across each technology category (Engagement, End user & Collaboration, Datacenter, Network or Security). Combined with our project management and transformation skills and our intimate customer knowledge, we deliver holistic solutions that actually work within our customers’ IT environments.

Consulting engagements range from long-term transformation programmes to different sizes of consulting and implementation projects; across our portfolio of technology solutions. Most of the commercial models are time-and-material based but we see a trend towards fixed-price contracts.


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SOURCE & DEPLOY

Computacenter helps organisations remove cost, complexity and risk from the IT Supply Chain. We unify and simplify the entire process; from product selection, benchmarking and procurement to build management and deployment. We have relationships with more than 1,100 vendors and over 200 vendor accreditations. With our long-term client relationships and broad vendor coverage, we can be our clients’ one-stop value-added reseller.

We have a good mix of large and multiyear frame contracts, project-based sourcing and continuous procurement activities in our client base.


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MANAGE & TRANSFORM

We maintain, support, transform and manage our customers’ IT infrastructures and operations, improving the quality and flexibility of service, while significantly reducing costs. Our services extend from the digital and physical workplace to the Datacenter, Network and Cloud. Our Global Infrastructure Operations (GIO) and award-winning Global Service Desk (GSD) are at the heart of our services, enabling us to support users worldwide. Dedicated transformation teams minimise disruption and ensure a seamless business take-on process.

We increasingly sell a Managed Service, which is a defined set of services with related service level agreements and either fixed or service-based pricing, such as per user or per transaction. Where customers ask for more flexibility or specific skills, we also provide support and ‘body shopping’ services. As a valueadded reseller, we also offer lifecycle and maintenance services for products, for example on a price per device.



 
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