ENABLING USERS AND THEIR BUSINESS IN A DIGITAL WORLD
In 2014, Computacenter set out an ambition to be Europe´s preferred IT provider to enable users and their business. The feedback we have received from our existing and potential customers has been very positive. This has included an appreciation for our strong focus on the end-user, which sets us apart from many other competitors with a much wider scope. With the consumerisation of IT going mainstream and the ‘shift to digital’ becoming a reality, we have updated our ambition statement to be ‘Europe’s preferred IT provider to enable users and their business in a digital world’
OUR STRATEGIC POSITIONING
Computacenter aims to be the multi-vendor Managed Services provider of choice for the IT infrastructures of our customers. We are able to make this multi-vendor distinction thanks to our strong relationships with major IT vendors. This enables us to provide our customers with independent and trusted advice about different and emerging technologies. Our focus on Managed Services is critical to retaining and maximising our customer relationships over the long term. Previously, Computacenter worked towards this objective primarily through physical processes and facilities. For example, customers would speak to our dedicated, 24x7 Global Service Desk when they needed an IT issue resolved. Going forward, these and other service delivery scenarios will evolve with processes being digitised and fulfilled through digital assets.
In response to the ‘shift to digital’, we intend to become the preferred Managed Services provider of hybrid, digital platform solutions. Our customers need digital platforms to help them cope with the growing complexity and fluidity of digital services, as well as to improve ongoing governance and management. Hybrid services and solutions blend digital and physical delivery channels and capabilities to enable businesses to grow faster and users to work smarter.
Computacenter aims to be the multivendor Managed Services provider of choice to run the IT infrastructures of our customers.
Four hybrid-digital platforms identified
We have a European footprint that matches where our customers are headquartered; and global reach to support their worldwide service requirements.